Returns

Thirty days to change your mind

If something isn’t right, you have 30 days from delivery to return it. To be eligible for a refund or exchange the item needs to be unused, in its original condition and in its original packaging, with proof of purchase.

A note on made-to-order beds

Because your bed is cut and upholstered specifically for you once you order, we may have committed costs — cloth, timber, workshop time — that we can’t recover once making has started. If you cancel after production has begun, we may deduct a making-and-handling charge from your refund. This simply reflects the costs already incurred; it isn’t a penalty, and it never applies to faulty, damaged or incorrectly supplied items.

If it’s faulty or arrived damaged

Anything faulty, damaged in transit or supplied incorrectly is our responsibility — you’ll get a full repair, replacement or refund at no cost to you. Please photograph the issue and tell us within 48 hours of delivery.

How to arrange a return

Email hauserfurniture@gmail.com or call 01922 661624 and we’ll talk you through it. Please don’t send anything back before speaking to us, and if you post a return, use a tracked service — we can’t be responsible for returns that don’t arrive.

Returns address: Hauser Interiors, Autobase, Walsall Road, Wednesbury, West Midlands, WS10 9SS.